RETURNS & EXCHANGES
We understand that buying things online sometimes doesn’t go as planned, but don’t worry; we’ve got you covered. It's simple, if you need to return an item, please submit an online returns request via the link below
Chekoh Baby warrants only to the original purchaser of this product that this product will be free from defects in material and workmanship under normal use for one year after the date of purchase. Chekoh Baby reserves the right, before having any obligation under this listed warranty, to inspect the damaged product. All costs of shipping for inspection shall be endured solely by the purchaser. All Chekoh items confirmed as defective will be replaced with an identical item, or, if the item is no longer available, with a comparable product. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods prepared or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
FAULTY ITEM RETURNS:
If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount excluding shipping, provided the item is returned within a reasonable time with proof of purchase. We like to resolve problems as quickly and efficiently as possible, so we ask you to send back the goods with a detailed description of the fault. We will carry out an inspection and contact you from there to decide the best course of action.
Please note that any additional cost incurred due to currency conversion, transaction fees, import taxes etc. will not be refunded, and are considered the responsibility of the customer.
JOURNEY DRESS RETURNS & EXCHANGES:
We know you will just love the unparalleled comfort of your Journey Dress and reap in all the benefits of the patented design for bump, birth and beyond. However, if for any reason you are unsatisfied with your garment please submit an online Returns Request form. Please ensure the following before submitting a request: you are the original purchaser, the sale was direct via chekoh.com, and the request is made within 7 days of receipt of goods.
Once your item has been returned to our HQ here in Brisbane, we will assess it and issue you with a gift card to the value of your purchase price. You can then use this gift card to purchase the correct item at your leisure. Please note, all return shipping costs and charges remain the responsibility of the customer so please choose carefully.
CHANGE OF MIND RETURNS:
Here at Chekoh, we take a lot of pride to ensure all of our products are of high quality and accurately represented on our website, therefore we do not issue change of mind refunds, this also applies if you purchase a carrier and find you are not happy with the wear.
In accordance with Australian Consumer Law, we are not required to offer you a refund for change of mind returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
We are, however, happy to offer you an exchange if you change your mind and the purchase was made within 14 days of your claim being processed and you are the original purchaser. **Also please consider our FREE one-on-one video call consults, (these are available to book via the LEARN tab) and one of our trained Educators can assist you in achieving a safe and correct carry.
TERMS & CONDITIONS:
Items must be returned within 7 days of delivery with the original invoice or proof of purchase.
Requests must be actioned within 7 days of your Return Request being approved and actioned. If you fail to send your parcel within this 7 days we have the right to deny your request.
Items must be returned via EXPRESS SHIPPING with tracking.
You are responsible for any costs associated with returning the item to us including any currency conversion costs or transaction fees.
Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached and packaging.
Processing returns can take us a few days, please be patient with us.