Hi Mama, thank you for reaching out to us!
We value your time, and endeavour to get back to you as soon as possible. Please allow up to 72 hours to receive a response from our Customer Care Team in relation to your enquiry. If you can't wait that long, why not join Chekoh Chatter? A private group for Mums & Dads who want to share in all the joys of wearing their Chekoh. Come join in the conversation, offer some support, learn some new tips and tricks for wearing, or even grab yourself a great buy (you may be able to find a sold out limited edition style!).
In the meantime, here are answers to some of our most frequently asked questions:
RETURNS - To find out more about our returns policy, click here. We will endeavour to process your return within 1-3 business days of receipt. If you have tracked your return and it is marked as delivered but it has not been processed within the above timeframe, please feel free to get in touch with us.
DOMESTIC DELIVERIES – Allow 1-3 business days processing time from the date you placed your order. Orders are dispatched Monday, Wednesday and Friday, before 10am. Once shipped, you will receive an email with instructions on how to access your tracking information. Domestic shipping is calculated by weight and starts at $10.
ORDER TRACKING - If a tracking # is provided by the shipping carrier, you will receive a dispatch email from Australia Post notifying you that your package has been sent with instructions on how to track your order. Alternatively, you can check the status of your shipment by following the link at the bottom of the "Shipping Confirmation" email from Chekoh. Please note, tracking is not available to every location.
INTERNATIONAL DELIVERIES – If your enquiry is in relation to the delivery of your order, please visit our website for more information.
PRE-ORDER – A preordered style means it is currently being manufactured and will be arriving shortly. If your enquiry is in relation to the arrival of the pre-order style, please visit our website and read the description section of the preordered product for the expected delivery date.
NEED HELP WITH YOUR WRAP TECHNIQUE? – Watch our video tutorials for helpful hints and tips on how to wear your baby safely. Visit How To.
OTHER FAQ’S – Please refer to our FAQ’s page.
If we still haven't answered you question, please feel free to submit this form and we will get back to you as soon as we can.
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