If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount excluding shipping, provided the item is returned within a reasonable time (6-12mths maximum from the date of purchase, depending on the issue, wash and wear - in accordance with Australian Consumer Law), with proof of purchase from our online store and you are the original purchaser.
**PLEASE NOTE: Our labels are only covered under the 6 month warranty
We like to resolve problems as quickly and efficiently as possible, so we ask you to send back the goods with a detailed description of the fault. We will carry out an inspection and contact you from there to decide the best course of action.
Please note that any additional cost incurred due to currency conversion, transaction fees, import taxes etc. will not be refunded, and are considered the responsibility of the customer.
Please CLICK the link above to start the process and submit an ONLINE RETURNS REQUEST.