As Of April 4th 2020 Please Note: In light of the current global events, we are taking further measures to ensure the safety of our customers, and ourselves by updating our returns policy effective immediately.
Faulty Returns: Faulty items must first be photographed in detail, highlighting the apparent fault prior to engaging in a return request with us online and posting back to us at HQ.
This enables us to assess the carrier without further contact.
Exchange Returns: whilst we are still accepting returns within the specified time periods, we are currently disposing of any returned carriers to lower any safey risks. These items will not be offered in any future 'sample sales' nor will they be repackaged or resold.
We are relying on our customers honesty and sense of community to do this properly.
Please be aware - this is a non-negotiable safety measure that we must adhere to in order to limiting the spread of COVID-19.
Additional measures taken by shipping partners:
Postal services are undergoing further steps to adhere to these tightening guidelines as a directive from the Australian Government.
Postal and delivery workers are equipped with their own sanitation items including gloves, sanitiser gel and masks and are signing on your behalf (in your presence) whilst observing the recommended social distancing recommendations.
There is currently slight delays in DOMESTIC deliveries via AusPost. Express Post parcels will still be accepted and prioritised first for delivery by AusPost but next day delivery cannot be confirmed nor can delivery times, please expect an increase in delivery times and read more via their online site here: https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage
There are significant delays in INTERNATIONAL deliveries via AusPost. Please be aware of delays in your shipping if you are an international customer. Current wait times have increased and tracking information is not updated by our shipping provider as fast or quick so please have patience. If you have any questions in regards to your shipping or tracking, we will help out with as much info as we can, please email firstname.lastname@example.org
Please do not request a refund on your purchase if your shipping is delayed as this request will be denied. We cannot refund any purchase until the item is returned to HQ. We will try our best to offer any assistance with queries on shipping delays and tracking but please be understanding that the only information we have on shipments is the tracking details you will have been sent. We cannot make AusPost or any delivery company work faster or get your parcel to you quicker.
We are all in this together, we are all trying our best and updating our customers with information such as this to help. Thank you for your patience and understanding.