Shipping & Returns

Before returning your items, please ensure you are aware of our terms and conditions on returned goods. 

  • Please ensure that you are the original purchaser- all orders are reconciled for warranty dates and processed via the the original payment method, details and email
  • You purchased direct via www.chekoh.com
  • Your item is within our warranty periods (see info below)
  • Your item is returned to HQ for inspection
  • No refunds will be issued for Change Of Mind requests - exchange only
  • Items must be received by Chekoh within 14 days of dispatch for any exchange requests to be approved

If you require clarification or have any questions, please contact us.

 

CoVID 19 UPDATE 

As Of April 4th 2020 Please Note:  In light of the current global events, we are taking further measures to ensure the safety of our customers, and ourselves by updating our returns policy effective immediately. 
  • Faulty Returns: Faulty items must first be photographed in detail, highlighting the apparent fault prior to engaging in a return request with us online and posting back to us at HQ. This enables us to assess the carrier without further contact. 
  • Exchange Returns: whilst we are still accepting returns within the specified time periods, we are currently disposing of any returned carriers to lower any safety risks. These items will not be offered in any future 'sample sales' nor will they be repackaged or resold. 
Additional measures taken by shipping partners:
We are all doing our part to ensure we are operating as safely as possible and dispatching orders daily to you as fast as possible.
There is currently slight delays in DOMESTIC deliveries via AusPost.  Express Post parcels will still be accepted and prioritised first for delivery by AusPost but next day delivery cannot be confirmed nor can delivery times, please expect an increase in delivery times and read more via their online site here: https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage
There are significant delays in INTERNATIONAL deliveries via AusPost. Please be aware of delays in your shipping if you are an international customer. Current wait times have increased and tracking information is not updated by our shipping provider as fast or quick so please have patience.  If you have any questions in regards to your shipping or tracking, we will help out with as much info as we can, please email info@chekoh.com 
Please do not request a refund on your purchase if your shipping is delayed as this request will be denied. We cannot refund any purchase until the item is returned to HQ. We will try our best to offer any assistance with queries on shipping delays and tracking but please be understanding that the only information we have on shipments is the tracking details you will have been sent. We cannot make AusPost or any delivery company work faster or get your parcel to you quicker. 
We are all in this together, we are all trying our best and updating our customers with information such as this to help.  Thank you for your patience and understanding. 

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In a accordance with Australian Consumer Law, we are not required to offer a refund for any orders placed due to the following:

  • Change of mind (colour, style fit, use)
  • Found the item cheaper somewhere else
  • Decided you have no use for it  

We do however offer an exchange or credit and ask for all return requests to be lodged online via this link ONLINE RETURNS REQUEST  and received at our HQ within 14 days of the order dispatch date for us to approve the request. 
Once your request has been assessed, approved and your item received at HQ for inspection, an online Gift Card will be issued for you to purchase the exchange item - please note no shipping costs will be included.

All goods must be in original packaging and unused condition - any goods that have sign of wear or have been used will not be eligible for an exchange and return shipping costs will not be covered. 

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If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount excluding shipping, provided the item is returned within a  reasonable time (6-12mths maximum from the date of purchase, depending on the issue, wash and wear - in accordance with Australian Consumer Law), with proof of purchase from our online store and you are theoriginal purchaser. 

PLEASE NOTE:

  • Carrier labels are only covered under the 6 month warranty 
  • Cotton mesh wash pouch packaging is not covered via any warranty 

Any additional cost incurred due to currency conversion, transaction fees, import taxes etc. will not be refunded, and are considered the responsibility of the customer. 

Please submit an  ONLINE RETURNS REQUEST

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If your item is within Warranty and is deemed faulty, the item must be returned to HQ for inspection before a replacement or refund will be processed.

Please submit an online Returns Request HERE

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  • We ship from our HQ  based in Brisbane's north 3 times per week - Monday, Wednesday and Friday on all order placed before 10am.  If you purchased on Friday after 10am your order will not be dispatched until the following business day (please also note if you choose SENDLE courier service - these parcels are collected 24hrs after dispatch has been completed by our team, or next business day)
  • Chekoh do not ship on Public Holidays - your order will be dispatched the next scheduled dispatch day (referenced above)
  • Please enter your shipping address correctly as Chekoh is not responsible for lost packages or orders due to an incorrect address entered during purchase. Any additional shipping fees will invoiced and payment made before re-shipment will commence.
  • Chekoh does not guarantee any shipping times as these are quoted by our third party provider (AusPost and Sendle)
  • Once your order is shipped, the items become the property and responsibility of the purchaser and any issues with delivery will need to be directed to either AusPost or Sendle, depending on the shipping method.
  • Replacements or refunds will not be issued for any damages in transit or delays in delivery via AusPost or Sendle

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Orders shipping to destinations outside Australia might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. 

 **We are not responsible for any import taxes, duties, or brokerages fees that may be incurred on your international order shipment.**