Shipping Information

We ship every week day from our HQ in Brisbane, Queensland and offer same day dispatch for all orders placed before 12PM.

Please also note all domestic orders will not require a signature on delivery

We ship via Australia Post with both Standard and Express options available and also via Sendle Couriers (Aramex and Couriers Please).

Please note if you choose SENDLE Courier service - these parcels are collected by the courier 24hrs after dispatch has been completed by our team, or next business day.  

Once shipped, you will receive an email with instructions on how to access your tracking information.

Depending on the shipping option chosen at the checkout and your address, shipping times will vary and we are not liable for any unforeseen shipping delays.

Please be mindful of any PUBLIC HOLIDAYS affecting your dispatch and delivery througout the year. Our HQ is located in Brisbane, QLD and we will be closed for business on these dates.

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Shipping charges will be calculated upon checkout after you provide address details.


Please Note:

All products are sold on a Delivery Duty unpaid basis. Any taxes or duties incurred for your delivery are at your expense and will not be covered by Chekoh.

Due to the high volume of orders that we receive we cannot add to or change any items on the order once we have receive it. Once your order is placed, it is final and we cannot cancel any order. 

We do, if you live within a 20km radius of our HQ here on the Redcliffe Peninsula, QLD - you will be provided a LOCAL DELIVERY/PICK UP option at the checkout.

Your order will not be shipped and pick ups may take 24 business hours to be ready for collection. Please email ahead to secure a day and time for collection.

We do not offer weekend or public holiday pick ups. 

Whilst we do try our very best to assist with any delivery issues, once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the Australia Post or Sendle.

Replacements or refunds will not be given for products missing in transit.

Returns

Here at Chekoh, we take a lot of pride to ensure all of our products are of high quality and accurately represented on our website, therefore we do not issue change of mind refunds. We are however happy to offer you an exchange if you change your mind.

Please note that change of mind returns must be submitted within 30 days and all items must not be worn or washed and include all original packaging. Return postage costs will be at your own expense.

Should you wish to lodge a return, please click here.

If you receive a faulty or damaged item, we will provide you with a replacement (where available), a store credit or a full refund of the purchase amount excluding shipping, provided the item is returned within a reasonable time with proof of purchase.

To lodge a return for a damaged or faulty product, please click here.

If you're unsure, please feel free to email us via the contact us section below.

Please note that any additional cost incurred due to currency conversion, transaction fees, import taxes etc. will not be refunded, and are considered the responsibility of the customer.

Our goods come with a 12 month manufacturers guarantee that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.

You are responsible for any costs associated with returning the item to us including any currency conversion costs or transaction fees.

Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached and packaging.

Returns are actioned as soon as possible but may take a couple of days, we thank you for your patience in advance.

HAVE A QUESTION OR NEED SOME HELP? Contact us directly via email: