Shipping & Returns

Before returning your items, please ensure you are aware of our terms and conditions on returned goods. 

Please ensure that you are the original purchaser, your carrier was purchased direct via www.chekoh.com and that your item is returned to HQ for inspection. 


 If you require clarification or have any questions, please contact us.

CoVID 19 UPDATE 

As Of April 4th 2020 Please Note:  In light of the current global events, we are taking further measures to ensure the safety of our customers, and ourselves by updating our returns policy effective immediately. 

 

Faulty Returns: Faulty items must first be photographed in detail, highlighting the apparent fault prior to engaging in a return request with us online and posting back to us at HQ.

This enables us to assess the carrier without further contact. 

Exchange Returns: whilst we are still accepting returns within the specified time periods, we are currently disposing of any returned carriers to lower any safey risks. These items will not be offered in any future 'sample sales' nor will they be repackaged or resold. 

We are relying on our customers honesty and sense of community to do this properly.

Please be aware - this is a non-negotiable safety measure that we must adhere to in order to limiting the spread of COVID-19. 


Additional measures taken by shipping partners:

We are all doing our part to ensure we are operating as safely as possible and dispatching orders daily to you as fast as possible.

Postal services are undergoing further steps to adhere to these tightening guidelines as a directive from the Australian Government. 

Postal and delivery workers are equipped with their own sanitation items including gloves, sanitiser gel and masks and are signing on your behalf (in your presence) whilst observing the recommended social distancing recommendations. 

There is currently slight delays in DOMESTIC deliveries via AusPost.  Express Post parcels will still be accepted and prioritised first for delivery by AusPost but next day delivery cannot be confirmed nor can delivery times, please expect an increase in delivery times and read more via their online site here: https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage


There are significant delays in INTERNATIONAL deliveries via AusPost. Please be aware of delays in your shipping if you are an international customer. Current wait times have increased and tracking information is not updated by our shipping provider as fast or quick so please have patience.  If you have any questions in regards to your shipping or tracking, we will help out with as much info as we can, please email info@chekoh.com 


Please do not request a refund on your purchase if your shipping is delayed as this request will be denied. We cannot refund any purchase until the item is returned to HQ. We will try our best to offer any assistance with queries on shipping delays and tracking but please be understanding that the only information we have on shipments is the tracking details you will have been sent. We cannot make AusPost or any delivery company work faster or get your parcel to you quicker. 


We are all in this together, we are all trying our best and updating our customers with information such as this to help.  Thank you for your patience and understanding. 

Change Of Mind Request or Order Cancellation

In a accordance with Australian Consumer Law, we are not required to offer a refund for any orders placed due to the following:
Change of mind (colour, style fit, use)
Found the item cheaper somewhere else
Decided you have no use for it  

We do however offer an exchange or credit and ask for all return requests to be lodged online via this link ONLINE RETURNS REQUEST within 10 days of the order dispatch date for us to approve the request. Any return requests made outside of of our 10 day time frame will be denied.
Once your request has been assessed, approved and your item received at HQ for inspection, an online Gift Card will be issued for you to purchase the exchange item - please note no shipping costs will be included.

All goods must be in original packaging and unused condition - any goods that have sign of wear or have been used will not be eligible for an exchange and return shipping costs will not be covered. 

Warranty Information

If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount excluding shipping, provided the item is returned within a reasonable time (6-12mths maximum from the date of purchase, depending on the issue, wash and wear - in accordance with Australian Consumer Law), with proof of purchase from our online store and you are the original purchaser. 
PLEASE NOTE: Our labels are only covered under the 6 month warranty 

                             Our cotton mesh wash pouch packaging is not covered via any warranty 



We like to resolve problems as quickly and efficiently as possible, so we ask you to send back the goods with a detailed description of the fault. We will carry out an inspection and contact you from there to decide the best course of action. 

Please note that any additional cost incurred due to currency conversion, transaction fees, import taxes etc. will not be refunded, and are considered the responsibility of the customer. 

 Please CLICK the link above to start the process and submit an ONLINE RETURNS REQUEST

Faulty Item Returns

Please first read our Warranty Information in the tab above. 

If your item is within Warranty and is deemed faulty, the item must be returned to HQ for inspection before a replacement or refund will be processed.Please submit an online Returns Request HERE


 One of our team will be in contact with information and the next step to begin the process of return.

General Shipping Information


  • We ship from our HQ  based in Brisbane's north 3 times per week - Monday, Wednesday and Friday on all order placed before 10am.  If you purchased on Friday after 10am your order will not be dispatched until the following business day (please also note if you choose SENDLE courier service - these parcels are collected 24hrs after dispatch has been completed by our team, or next business day)
  • Chekoh do not ship on Public Holidays - your order will be dispatched the next scheduled dispatch day (referenced above)
  • Please enter your shipping address correctly as Chekoh is not responsible for lost packages or orders due to an incorrect address entered during purchase. Any additional shipping fees will invoiced and payment made before re-shipment will commence.
  • Chekoh does not guarantee any shipping times as these are quoted by our third party provider (AusPost and Sendle)
  • Once your order is shipped, the items become the property and responsibility of the purchaser and any issues with delivery will need to be directed to either AusPost or Sendle, depending on the shipping method.
  • Replacements or refunds will not be issued for any damages in transit or delays in delivery via AusPost or Sendle

Cost Of Delivery?

We calculate the cost of shipping based on the weight of your order. Orders are shipped with tracking (where available) so that you are able to track the delivery of your purchase. Where tracking isn't available, your package is registered with Australia Post.

Terms & Conditions

You must be the original purchaser for order reconciliation.


 Items must be returned within 7 days of delivery with the original invoice or proof of purchase. 


 Requests must be actioned within 7 days of your Return Request being approved and actioned. 


If you fail to send your parcel within this 7 days we have the right to deny your request.Items must be returned via EXPRESS SHIPPING with tracking.You are responsible for any costs associated with returning the item to us including any currency conversion costs or transaction fees.Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached and packaging.Processing returns can take us a few days, please be patient with us.

Journey Dress Returns & Exchanges

We know you will just love the unparalleled comfort of your Journey Dress and reap in all the benefits of the patented design for bump, birth and beyond. However, if for any reason you are unsatisfied with your garment please submit an online Returns Request form. Please ensure the following before submitting a request: you are the original purchaser, the sale was direct via chekoh.com, and the request is made within 7 days of receipt of goods. 


 Once your item has been returned to our HQ here in Brisbane, we will assess it and issue you with a gift card to the value of your purchase price. You can then use this gift card to purchase the correct item at your leisure. Please note, all return shipping costs and charges remain the responsibility of the customer so please choose carefully.

International Shipping Duties & Taxes

Orders shipping to destinations outside Australia might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. 


 **We are not responsible for any import taxes, duties, or brokerages fees that may be incurred on your international order shipment.**

Still Unsure?