Shipping & Returns

We understand that buying online sometimes doesn’t go as planned, but don’t worry; we’ve got you covered. 

 Take a look at our info listed below or send us an email at info@chekoh.com and we’d love to help out.

Shipping

Returns & Exchanges

If you need to return an item, please submit an online returns request via the link below.

Before returning your items, please ensure you are aware of our terms and conditions on returned goods. Please ensure that you are the original purchaser and your carrier was purchased direct via www.chekoh.com and that your item is returned to HQ for inspection. 


 If you require clarification or have any questions, please contact us.

Warranty Information

If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount excluding shipping, provided the item is returned within a reasonable time (6-12mths maximum from the date of purchase, depending on the issue, wash and wear - in accordance with Australian Consumer Law), with proof of purchase from our online store and you are the original purchaser. 

**PLEASE NOTE: Our labels are only covered under the 6 month warranty


We like to resolve problems as quickly and efficiently as possible, so we ask you to send back the goods with a detailed description of the fault. We will carry out an inspection and contact you from there to decide the best course of action. 


Please note that any additional cost incurred due to currency conversion, transaction fees, import taxes etc. will not be refunded, and are considered the responsibility of the customer. 


 Please CLICK the link above to start the process and submit an ONLINE RETURNS REQUEST.

Change Of Mind Request or Order Cancellation

 In a accordance with Australian Consumer Law, we are not required to offer a refund for any orders placed due to the following:
Change of mind (colour, style fit, use)
Found the item cheaper somewhere else
Decided you have no use for it  


We do ask for all return requests to be lodged online via this link

ONLINE RETURNS REQUEST

within 10 days of the order dispatch date. 

Once your request has been assessed, approved and your item received at HQ for inspection, an online Gift Card will be issued for you to purchase the exchange item - please note no shipping costs will be included.


All goods must be in original packaging and unused condition - any goods that have sign of wear or have been used will not be eligible for an exchange and return shipping costs will not be covered. 

Faulty Item Returns

Please first read our Warranty Information in the tab above. 

If your item is within Warranty and is deemed faulty, the item must be returned to HQ for inspection before a replacement or refund will be processed.Please submit an online Returns Request HERE


 One of our team will be in contact with information and the next step to begin the process of return.

General Shipping Information

  • We ship from our HQ  based in Brisbane's north 3 times per week - Monday, Wednesday and Friday on all order placed before 10am.  If you purchased on Friday after 10am your order will not be dispatched until the following business day.
  • Chekoh do not ship on Public Holidays - your order will be dispatched the next scheduled dispatch day (referenced above)
  • Please enter your shipping address correctly as Chekoh is not responsible for lost packages or orders due to an incorrect address entered during purchase. Any additional shipping fees will invoiced and payment made before re-shipment will commence.
  • Chekoh does not guarantee any shipping times as these are quoted by our third party provider (AusPost and Sendle)
  • Once your order is shipped, the items become the property and responsibility of the purchaser and any issues with delivery will need to be directed to either AusPost or Sendle, depending on the shipping method.
  • Replacements or refunds will not be issued for any damages in transit or delays in delivery via AusPost or Sendle

Cost Of Delivery?

We calculate the cost of shipping based on the weight of your order. Orders are shipped with tracking (where available) so that you are able to track the delivery of your purchase. Where tracking isn't available, your package is registered with Australia Post.

Terms & Conditions

You must be the original purchaser for order reconciliation.


 Items must be returned within 7 days of delivery with the original invoice or proof of purchase. 


 Requests must be actioned within 7 days of your Return Request being approved and actioned. 


If you fail to send your parcel within this 7 days we have the right to deny your request.Items must be returned via EXPRESS SHIPPING with tracking.You are responsible for any costs associated with returning the item to us including any currency conversion costs or transaction fees.Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached and packaging.Processing returns can take us a few days, please be patient with us.

Journey Dress Returns & Exchanges

We know you will just love the unparalleled comfort of your Journey Dress and reap in all the benefits of the patented design for bump, birth and beyond. However, if for any reason you are unsatisfied with your garment please submit an online Returns Request form. Please ensure the following before submitting a request: you are the original purchaser, the sale was direct via chekoh.com, and the request is made within 7 days of receipt of goods. 


 Once your item has been returned to our HQ here in Brisbane, we will assess it and issue you with a gift card to the value of your purchase price. You can then use this gift card to purchase the correct item at your leisure. Please note, all return shipping costs and charges remain the responsibility of the customer so please choose carefully.

International Shipping Duties & Taxes

Orders shipping to destinations outside Australia might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. 


 **We are not responsible for any import taxes, duties, or brokerages fees that may be incurred on your international order shipment.**

Still Unsure?