Shipping & Returns

We understand that buying online sometimes doesn’t go as planned, but don’t worry; we’ve got you covered.

Take a look at our info listed below or send us an email at info@chekoh.com and we’d love to help out.


Shipping

1. Where Do We Deliver?

We will deliver to most addresses within Australia and overseas. Some remote locations cannot be serviced. We require a name, email address, shipping address and phone number for delivery. If your location is not serviceable on our website, please contact us directly at info@chekoh.com so we can organise a manual order for you.

2. How & When We Deliver

Domestic: Always allow 1-3 business days processing time from the date you placed your order online for your order to be dispatched.

We work super fast and have all our orders dispatched Monday, Wednesday and Friday, before 10am. Once shipped, you will receive an email with instructions on how to access your tracking information. Please note: depending on the shipping option chosen at the checkout and your address, shipping times will vary.
We ship via AusPost with both Standard and Express options available.

International: We offer three types of international postage depending on your location.


Express Courier: Delivers to most international addresses. Fastest method of shipping. Package is tracked. 2-4 business days between major metro areas.

Pack & Track International: Delivers to select countries. Package is shipped with a tracking number times will vary with a minimum of 10 business days and up to 30 business days as quoted via AusPost

Registered Post: Package is not trackable. Package is registered delivery and insured.

If we are not able to ship to your location, please know that we are working hard to include services to your country in the future.

Items may be delivered to you together and/or separately. Chekoh is not responsible for any late delivery or failure to deliver due to circumstances beyond our control.

Packages that have left HQ are no longer the responsibility of Chekoh. Any tracking or follow up with Australia Post or its affiliates is the responsibility of the customer.

3. Cost Of Delivery

We calculate the cost of shipping based on the weight of your order. Orders are shipped with tracking (where available) so that you are able to track the delivery of your purchase. Where tracking isn't available, your package is registered with Australia Post.

4. International Shipping Duties & Taxes

Orders shipping to destinations outside Australia might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes.

**We are not responsible for any import taxes, duties, or brokerages fees that may be incurred on your international order shipment.**

5. Order Tracking

If a tracking # is provided by the shipping carrier, you will receive a despatch email notifying you that your package has been sent and with instructions on how to track your order. Please note, tracking is not available to every location.

6. Pre-Orders Policy

Please note that the delivery date provided is an estimated shipping date only. We are unable to guarantee delivery dates for pre-order items due to unforeseen delays by the manufacturers. If for some reason we cannot fill your order due to an inventory or manufacturing error, we will cancel your order/refund you. Please note that all pre-order items will ship via Australia Post. You may receive several shipments to complete the fulfilment of your order. You will receive a shipping confirmation email for all items as they are shipped.

7. Back Orders

If an item you purchase is out of stock, it will go on back order. You may receive several shipments to complete the fulfilment of your order. You will receive a shipping confirmation email for all items as they are shipped.

8. Stock Unavailability

Chekoh makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a full refund.

9. Delivery Issues

If your delivery has not arrived, and you are having trouble tracking it, please contact customer service at info@chekoh.com


Returns & Exchanges

If you need to return an item, please submit an online returns request via the link below

Before returning your items, please ensure you are aware of our terms and conditions on returned goods. Please ensure that you are the original purchaser and your carrier was purchased direct via www.chekoh.com and that your item is returned to HQ for inspection.

If you require clarification or have any questions, please contact us.

1. Warranty Information

If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount excluding shipping, provided the item is returned within a reasonable time with proof of purchase. We like to resolve problems as quickly and efficiently as possible, so we ask you to send back the goods with a detailed description of the fault. We will carry out an inspection and contact you from there to decide the best course of action.
Please note that any additional cost incurred due to currency conversion, transaction fees, import taxes etc. will not be refunded, and are considered the responsibility of the customer.

2. Faulty Item Returns

All items must be returned to HQ for inpsection before a replacement or refund will be processed.

Please submit an online Returns Request here:  https://www.chekoh.com/a/returns

One of our team will be in contact with information and the next step to begin the process of return.

3. Journey Dress Returns & Exchanges

We know you will just love the unparalleled comfort of your Journey Dress and reap in all the benefits of the patented design for bump, birth and beyond. However, if for any reason you are unsatisfied with your garment please submit an online Returns Request form. Please ensure the following before submitting a request: you are the original purchaser, the sale was direct via chekoh.com, and the request is made within 7 days of receipt of goods.
Once your item has been returned to our HQ here in Brisbane, we will assess it and issue you with a gift card to the value of your purchase price. You can then use this gift card to purchase the correct item at your leisure. Please note, all return shipping costs and charges remain the responsibility of the customer so please choose carefully.

4. Change Of Mind Returns

Here at Chekoh, we take a lot of pride to ensure all of our products are of high quality and accurately represented on our website, therefore we do not issue change of mind refunds. We are, however, happy to offer you an exchange if you change your mind.

5. Terms & Conditions

Items must be returned within 7 days of delivery with the original invoice or proof of purchase.

Requests must be actioned within 7 days of your Return Request being approved and actioned. If you fail to send your parcel within this 7 days we have the right to deny your request.

Items must be returned via EXPRESS SHIPPING with tracking.
You are responsible for any costs associated with returning the item to us including any currency conversion costs or transaction fees.
Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached and packaging.
Processing returns can take us a few days, please be patient with us.


Still Unsure?