Shipping policy

Chekoh Ships Worldwide

Shipping Terms

  • We ship from our HQ based in Brisbane, Australia every Monday through Friday on orders placed before 10AM AEST.  If you purchased on Friday after 10AM AEST your order will not be dispatched until the following business day.
  • Chekoh do not ship on weekends or public holidays - your order will be dispatched the next scheduled dispatch day (referenced above).
  • If you have purchased during a SALE PERIOD, please allow an extra 48hrs on top of our standard dispatch time due to the increased order volume. 
  • Please enter your shipping address correctly as Chekoh is not responsible for lost packages or orders due to an incorrect address entered during purchase. Any additional shipping fees will invoiced and payment made before re-shipment will commence.
  • Chekoh does not guarantee any shipping times as these are quoted by our third party provider (AusPost).
  • Chekoh Pty Ltd. do not accept responsibility for your item after it has left our premises.  Any issues with delivery will need to be directed to AusPost. 
  • Replacements or refunds will not be issued for any damages in transit, delays in delivery or missing parcels via AusPost.
  • If you notice any errors once your order has been placed, please inform us via email at info@chekoh.com as soon as possible.

Domestic Shipping

We offer FREE shipping for all Australian orders over $350 - for all orders under this amount, our flat rate shipping for Australia is $10 for standard and $15 for express.

Shipping charges will be calculated upon checkout after you provide address details.

International Orders (excluding USA):

Please be aware that all customs charges, duties and taxes, including VAT, are to be paid by the receiver of the order and Chekoh is not responsible for any charges that may be incurred when ordering internationally.

We are unable to provide a refund if you place an order and do not wish to pay your local import customs, duties or taxes. So please check with your countries postal carrier prior to purchasing if you have any concerns.

USA Orders:

For all orders dispatched to the United States of America, duties and tariffs are included in your cart total. No additional duties or tariffs will be applied upon entry into the USA.

*PLEASE NOTE:
Due to difficulties in deliveries and a large amount of returned parcels - we are currently unable to ship to Israel.

Thank you for your understanding.