We understand that buying things online sometimes doesn’t go as planned, but will offer as much assistance as possible, including FREE Video Call Fit Checks with our certified Babywearing Educator to help you wear correctly.

Change Of Mind Returns:
Here at Chekoh, we take a lot of pride to ensure all of our products are of high quality and accurately represented on our website, therefore we do not issue change of mind refunds.

Please Note: In accordance with Australian Consumer Law, we are not required to offer a refund for any orders placed due to the following:

Change of mind (colour, style, fit, use)

Found the item cheaper somewhere else

Decided you have no use for it

We do however offer an exchange if your item was purchased within the last 30 days. This will be processed via a store credit to the value of the item purchased (shipping costs not included).

Faulty Item Returns:
If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount excluding shipping, provided the item is returned within our 12 month warranty period, as well as a proof of purchase.

We will carry out an inspection and contact you from there to decide the best course of action.
Please note that any additional cost incurred due to currency conversion, transaction fees, import taxes etc. will not be refunded, and are considered the responsibility of the customer.

Terms and Conditions:

• An online Return Request (lodge HERE) must be submitted within 30 days of delivery.
• Your carrier must have been purchased directly through our website www.chekoh.com and you must be the ORIGINAL PURCHASER. You will be required to enter your ORDER NO. and email at time of purchase - if you have received the item as a gift, please contact the purchaser as they will be required to submit the request.
• Items must be returned via post with tracking numbers provided. For any faulty returns, Chekoh will provide a return shipping label.
  You are responsible for any costs associated with returning the item for a' change of mind' request to us including any currency conversion costs or transaction fees.
• Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached and packaging.
• Processing returns can take us a few days, please be patient with us.

We ship every week day from our HQ in Brisbane, Queensland. If you complete your purchase on a Friday after 10am, your order will be dispatched the following business day - Monday.

• Chekoh do not ship on Public Holidays - your order will be dispatched the next scheduled dispatch day (referenced above).
• If you have purchased during a SALE PERIOD, please allow an extra 48hrs on top of our standard dispatch time due to the increased order volume. 
• Please enter your shipping address correctly as Chekoh is not responsible for lost packages or orders due to an incorrect address entered during purchase. Any additional shipping fees will invoiced and payment made before re-shipment will commence.
• Chekoh does not guarantee any shipping times as these are quoted by our third party provider (AusPost).

Please also note all domestic orders will not require a signature on delivery. 

We ship via Australia Post, with both Standard and Express options available.

Each item is quality checked and packaged by hand in Brisbane, Australia.

You're welcome to collect your order from Chekoh HQ on the Redcliffe Peninsula, QLD, Australia. This option is only available during business hours. For local pick up, please select PICK UP under the delivery tab during checkout.

Your order will not be shipped and pick ups may take 24 business hours to be ready for collection. Please email ahead to secure a day and time for collection.

PLEASE NOTE: We do not offer weekend or public holiday pick ups. 

We offer free shipping for all Australian orders over $350.

Alternatively, for all orders under this amount, our flat rate shipping for Australia is $10 for standard and $15 for express.

Shipping charges will be calculated upon checkout after you provide address details.

New Zealand flat rate shipping - $10 NZD Standard and $15 NZD Express.

USA flat rate shipping - $10 USD Standard and $20 USD Express.

International Orders (excluding USA):
Please be aware that all customs charges, duties and taxes, including VAT, are to be paid by the receiver of the order and Chekoh is not responsible for any charges that may be incurred when ordering internationally.

We are unable to provide a refund if you place an order and do not wish to pay your local import customs, duties or taxes. So please check with your countries postal carrier prior to purchasing if you have any concerns.

USA Orders:
For all orders dispatched to the United States of America, duties and tariffs are included in your cart total. No additional duties or tariffs will be applied upon entry into the USA.

Update: Please note that airlines have cancelled services for the following destinations. These destinations will be suspended temporarily, until further notice.

• Bahrain
• Iraq
• Israel
• Jordan
• Kenya
• Kuwait
• Lebanon
• Oman
• Qatar
• Saudi Arabia
• United Arab Emirates
• Azerbaijan
• Mongolia
• Tajikistan

Thank you for your understanding.

This is an opt-in service available at checkout for an additional fee.

Shipping Protection covers packages that are lost, damaged or stolen in transit.

Reach out to the team within 30 days and we will replace or refund.

Please note that Shipping Protection only covers items during transit and once delivered to the listed shipping address, this cover is no longer valid.

We are unable to provide a refund if you place an order and do not wish to pay your local import customs, duties or taxes. So please check with your countries postal carrier prior to purchasing if you have any concerns.

USA Orders:
For all orders dispatched to the United States of America, duties and tariffs are included in your cart total. No additional duties or tariffs will be applied upon entry into the USA.

Update: Please note that airlines have cancelled services for the following destinations. These destinations will be suspended temporarily, until further notice.

• Bahrain
• Iraq
• Israel
• Jordan
• Kenya
• Kuwait
• Lebanon
• Oman
• Qatar
• Saudi Arabia
• United Arab Emirates
• Azerbaijan
• Mongolia
• Tajikistan

Thank you for your understanding.

Checkout+ is available for Australia & US orders only.

When selected at checkout, you have access to free returns for all reasons, including change of mind, within the first 30 days of receiving your item.

You do not need to purchase Checkout+ to check out, this is an opt-in extra.

Checkout+ does not cover the cost to reship items purchased with a return store credit.

All returns must still adhere to our policy rules, including being in an unworn, resaleable condition with original packaging.

All International Destinations (excluding USA):
Please be aware that all customs charges, duties and taxes, including VAT, are to be paid by the receiver of the order and Chekoh is not responsible for any charges that may be incurred when ordering internationally.

We are unable to provide a refund if you place an order and do not wish to pay your local import customs, duties or taxes. So please check with your countries postal carrier prior to purchasing if you have any concerns.

USA - Duties and Tariffs:
For all orders dispatched to the United States of America, duties and tariffs are included in your cart total. No additional duties or tariffs will be applied upon entry into the USA.

All returns must still adhere to our policy rules, including being in an unworn, resaleable condition with original packaging.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here.

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalised items, as set forth in Article 16 of Directive 2011/83/EU.

USA - Duties and Tariffs:
For all orders dispatched to the United States of America, duties and tariffs are included in your cart total. No additional duties or tariffs will be applied upon entry into the USA.

All returns must still adhere to our policy rules, including being in an unworn, resaleable condition with original packaging.

Due to the high volume of orders that we receive, we cannot add to or change any items on an order once we have received it. Once your order is placed, it is final and we cannot cancel any order. 

Please ensure all address details and items in your cart are correct before finalising your order.

You can find details on our refunds and exchanges policy and submit a Return Request online here. 

When an item is listed as 'pre-order', it is not available for immediate purchase as we do not currently have that item in stock.

Pre-order items have an extended delivery date in comparison to in-stock items. Please always refer to the estimated delivery date noted on the product.

If your order includes multiple items and some are pre-order while others are ready-to-ship, the entire order will be held and shipped together once all items are in stock. If you’d prefer to receive ready-to-ship items sooner, please place them in a separate order.

Please refer to the estimated dispatch date listed on the product page at the time of purchase.

Please note that if your order includes multiple items and some are pre-order while others are ready to ship, the entire order will be held and shipped together once all items are in stock. If you’d prefer to receive ready-to-ship items sooner, please place them in a separate order.

All of our Chekoh products come with a 12 month manufacturers guarantee that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We have ensured all our carriers are safe to use and have been designed to comply with the American Society for Testing & Materials (ASTM) standard ASTM F2236 in the United States.Unfortunately, unlike the United States, there are no strict safety standards that must be met in order to sell baby carriers in Australia. However, Chekoh has recently secured endorsement from the Australian Babywearing Association and our products comply with best practice positioning and support, and adequately explain safety and correct use for optimal outcomes.Our fabrics are OEKO-TEX® Standard 100 certified, ensuring they’re free from harmful chemicals and completely safe for your little one’s delicate skin.

Every Chekoh carrier is thoughtfully created in line with the International Hip Dysplasia Institute (IHDI) guidelines to ensure your baby’s hips are supported safely and comfortably.

Our carriers promote healthy hip development by keeping your little one’s thighs supported to the knee and maintaining the optimal ‘M’ (or ‘froggy’) position - the natural, ergonomic posture for growing hips during those vital early years.