Refund policy

We understand that buying things online sometimes doesn’t go as planned, but will offer as much assistance as possible, including FREE Video Call Fit Checks with our certified Babywearing Educator to help you wear correctly.

Change Of Mind Returns:
Here at Chekoh, we take a lot of pride to ensure all of our products are of high quality and accurately represented on our website, therefore we do not issue change of mind refunds.

Please Note: In accordance with Australian Consumer Law, we are not required to offer a refund for any orders placed due to the following:

Change of mind (colour, style, fit, use)

Found the item cheaper somewhere else

Decided you have no use for it

We do however offer an exchange if your item was purchased within the last 30 days. This will be processed via a store credit to the value of the item purchased (shipping costs not included).

Faulty Item Returns:
If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount excluding shipping, provided the item is returned within our 12 month warranty period, as well as a proof of purchase.

We will carry out an inspection and contact you from there to decide the best course of action.
Please note that any additional cost incurred due to currency conversion, transaction fees, import taxes etc. will not be refunded, and are considered the responsibility of the customer.

Terms and Conditions:

  • An online Return Request (lodge HERE) must be submitted within 30 days of purchase.
  • Your carrier must have been purchased directly through our website www.chekoh.com and you must be the ORIGINAL PURCHASER. You will be required to enter your ORDER NO. and email at time of purchase - if you have received the item as a gift, please contact the purchaser as they will be required to submit the request.
  • Items must be returned via post with tracking numbers provided. For any faulty returns, Chekoh will provide a return shipping label.
    You are responsible for any costs associated with returning the item for a' change of mind' request to us including any currency conversion costs or transaction fees.
  • Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached and packaging.
  • Processing returns can take us a few days, please be patient with us.

Please note that any additional cost incurred due to currency conversion, transaction fees, import taxes etc. will not be refunded, and are considered the responsibility of the customer.