This policy sets out details of delivery for your purchases. If you require clarification or have any questions, please contact us.
Where we deliver:
We will deliver to most addresses within Australia and overseas. Some remote locations cannot be serviced. We require a name, email address, shipping address and phone number for delivery. If your location is not serviceable on our website, please contact us directly at email@example.com so we can organise a manual order for you.
How and when we deliver:
Domestic: Always allow 1-3 business days processing time from the date you placed your order online for your order to be dispatched.
We work super fast and have all our orders dispatched Monday, Wednesday and Friday, before 10am. Once shipped, you will receive an email with instructions on how to access your tracking information. Please note: depending on the shipping option chosen at the checkout and your address, shipping times will vary.
We ship via AusPost with both Standard and Express options available.
International:We offer three types of international postage depending on your location.
Express Courier: Delivers to most international addresses. Fastest method of shipping. Package is tracked. 2-4 business days between major metro areas.
Pack & Track International: Delivers to select countries. Package is shipped with a tracking number times will vary with a minimum of 10 business days and up to 30 business days as quoted via AusPost
Registered Post:Package is not trackable. Package is registered delivery and insured.
If we are not able to ship to your location, please know that we are working hard to include services to your country in the future.
Items may be delivered to you together and/or separately. Chekoh is not responsible for any late delivery or failure to deliver due to circumstances beyond our control.
Packages that have left HQ are no longer the responsibility of Chekoh. Any tracking or follow up with Australia Post or its affiliates is the responsibility of the customer.
Cost of delivery:
We calculate the cost of shipping based on the weight of your order. Orders are shipped with tracking (where available) so that you are able to track the delivery of your purchase. Where tracking isn't available, your package is registered with Australia Post.
International Shipping Duties and Taxes:
Orders shipping to destinations outside Australia might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes.
**We are not responsible for any import taxes, duties, or brokerages fees that may be incurred on your international order shipment.
If a tracking # is provided by the shipping carrier, you will receive a despatch email notifying you that your package has been sent and with instructions on how to track your order. Please note, tracking is not available to every location.
Please note that the delivery date provided is an estimated shipping date only. We are unable to guarantee delivery dates for pre-order items due to unforeseen delays by the manufacturers. If for some reason we cannot fill your order due to an inventory or manufacturing error, we will cancel your order/refund you. Please note that all pre-order items will ship via Australia Post. You may receive several shipments to complete the fulfilment of your order. You will receive a shipping confirmation email for all items as they are shipped.
If an item you purchase is out of stock, it will go on back order. You may receive several shipments to complete the fulfilment of your order. You will receive a shipping confirmation email for all items as they are shipped.
Chekoh makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a full refund.
If your delivery has not arrived, and you are having trouble tracking it, please contact customer service at firstname.lastname@example.org