If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount excluding shipping, provided the item is returned within a reasonable time (6-12mths maximum from the date of purchase, depending on the issue, wash and wear - in accordance with Australian Consumer Law), with proof of purchase from our online store and you are the original purchaser. 
PLEASE NOTE: Our labels are only covered under the 6 month warranty 

                             Our cotton mesh wash pouch packaging is not covered via any warranty 

We like to resolve problems as quickly and efficiently as possible, so we ask you to send back the goods with a detailed description of the fault. We will carry out an inspection and contact you from there to decide the best course of action. 

Please note that any additional cost incurred due to currency conversion, transaction fees, import taxes etc. will not be refunded, and are considered the responsibility of the customer. 

 Please CLICK the link above to start the process and submit an ONLINE RETURNS REQUEST

Please first read our Warranty Information in the tab above. 

If your item is within Warranty and is deemed faulty, the item must be returned to HQ for inspection before a replacement or refund will be processed.Please submit an online Returns Request HERE

 One of our team will be in contact with information and the next step to begin the process of return.

• We ship from our HQ  based in Brisbane's north and our team work fast to have all orders dispatched within 3 business days of order confirmation.  If you purchased on Friday after 9am your order will not be dispatched until the following business day (please also note all parcels are collected 24hrs after dispatch has been completed by our team, or next business day via our AusPost and Courier drivers). 
• Chekoh do not ship on Public Holidays - your order will be dispatched the next scheduled dispatch day (referenced above)
• Please enter your shipping address correctly as Chekoh is not responsible for lost packages or orders due to an incorrect address entered during purchase. Any additional shipping fees will invoiced and payment made before re-shipment will commence.
• Chekoh does not guarantee any shipping times as these are quoted by our third party provider (AusPost and Sendle)
• Once your order is shipped, the items become the property and responsibility of the purchaser and any issues with delivery will need to be directed to either AusPost or Sendle, depending on the shipping method.
• Replacements or refunds will not be issued for any damages in transit, delays in delivery or missing parcels via AusPost or Sendle

We calculate the cost of shipping based on the weight of your order. Orders are shipped with tracking (where available) so that you are able to track the delivery of your purchase. Where tracking isn't available, your package is registered with Australia Post.

You must be the original purchaser for order reconciliation.

 Items must be returned within 7 days of delivery with the original invoice or proof of purchase. 

 Requests must be actioned within 7 days of your Return Request being approved and actioned. 

If you fail to send your parcel within this 7 days we have the right to deny your request.Items must be returned via EXPRESS SHIPPING with tracking.You are responsible for any costs associated with returning the item to us including any currency conversion costs or transaction fees.Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached and packaging.Processing returns can take us a few days, please be patient with us.

We know you will just love the unparalleled comfort of your Journey Dress and reap in all the benefits of the patented design for bump, birth and beyond. However, if for any reason you are unsatisfied with your garment please submit an online Returns Request form. Please ensure the following before submitting a request: you are the original purchaser, the sale was direct via chekoh.com, and the request is made within 7 days of receipt of goods. 

 Once your item has been returned to our HQ here in Brisbane, we will assess it and issue you with a gift card to the value of your purchase price. You can then use this gift card to purchase the correct item at your leisure. Please note, all return shipping costs and charges remain the responsibility of the customer so please choose carefully.

Orders shipping to destinations outside Australia might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. 

 **We are not responsible for any import taxes, duties, or brokerages fees that may be incurred on your international order shipment.**