FAQ

WHY CHEKOH

I HEAR THAT A CHEKOH IS A ‘MUST HAVE’ FOR NEW PARENTS, BUT WHICH WEAR IS FOR ME AND MY BABY?

Wrap or Sling? Both amazingly comfortable, supportive and safe. Find out which style will suit you best HERE.

 

BAMBOO IS BEAUTIFUL, WHAT OTHER BENEFITS ARE THERE?

Well well well, did you know that Bamboo is quite simply a wonderful green resource that is hugely beneficial both to the way we want to live our lives, and to the environment. One of the main factors in our choice to manufacture Bamboo baby carriers is, Sustainability.
Bamboo is amazing - it is one of the fastest growing plants in the world, it is a naturally prolific and resilient plant which doesn’t need fertilizers to boost it’s growth, or pesticides as Bamboo is naturally pest resistant. This is a giant leap forward from fabrics like cotton who’s crops need to be replanted at every harvest and require extensive spraying and watering to achieve optimal growth.
Bamboo is also:
  • Soft to the touch: envelops your body and baby in truly unparalleled comfort
  • Hypoallergenic: eco-friendly bamboo fibres will not irritate the skin and are gentler than many man made fibres, a natural solution for those with sensitive skin and perfect for tiny newborns and babies.
  • Breathable and thermo-regulating: stay comfortable whatever the weather and during your changing journey
  • More absorbent than cotton: helps to wick moisture away from the skin, perfect for breastfeeding mamas
  • Biodegradable: a greener material that will simply return to the Earth and achieved with sustainable supply, helping take a more cleaner and greener step towards your baby’s future.
Our own signature fabric blend includes natural Linen for strength and comfort, wash after wash, your Sling will always remain strong and soft for a perfect fit every time.
Our own signature fabric blend includes spandex for stretch and comfort, wash after wash, your Wrap will always stay true to shape and contour for a perfect fit every time.

 

CAN I STILL WEAR COMFORTABLY AFTER A C-SECTION DELIVERY?

Yes, as you tie your Wrap and wear your Sling under your bust, your baby sits high on your chest. Our fabrics are also super soft and the weight of the carry will be distributed evenly across your shoulders, not low or near your pelvic area. Please do take extra care when tying your wrap or wearing your sling, and keep in mind your wellbeing when wearing your baby.

 

SAFETY

I WANT A SAFE AND COMFORTABLE CARRY FOR MY BABY, CAN YOU PROVIDE THAT?

We live and breath all things baby wearing and your little ones safety is our number one priority. Our Slings have been tried and tested for many years now, and are made with the highest quality fabric, our own exclusive Bamboo and Linen blend and also incorporate weight approved lightweight aluminium rings for comfort and support.
Our carriers have proudly been deemed ‘Hip Healthy’ products by the International Hip Dysplasia Institute so you can carry with confidence and care.
We only endorse and promote SAFE wearing and provide safety guidelines and instructions with every carrier. We provide easy to follow video tutorials by our trained Educators, and offer FREE one-on-one video consults to talk you through your carry style and provide that extra support and enhance your wear for the most optimal carry and comfort for both you and baby.

 

SIZE

MY PARTNER AND I WILL BOTH BE WEARING, DOES ‘ONE SIZE’ REALLY FIT ALL?

Yes, that's the beauty of an adjustable carrier we can assure any plus size wearer up to approximately Women's size 24 (Australia) OR Men’s size XXXL can carry comfortably with a Chekoh. Our Wraps are one of the shortest styles available at approx 4m length so smaller or petite wearers also find a comfortable fit without the added bulk.

 

MY BABY IS DUE ANY DAY! CAN I CARRY MY BABY FROM BIRTH?

We recommend using your Chekoh Wrap from 3kgs so right from the beginning.
Little ones love to be all cuddled in, heart-to-heart; and Babywearing provides the most womb-like environment they could be in. The will love to hear your heartbeat lullaby and you will love the hands free ease.
If your newborn is under 3kg, born prematurely, or has any health issues, please consult with your paediatrician or doctor before beginning wear.

 

I ONLY JUST FOUND YOU, IS MY BABY TOO BIG FOR THE WRAP?

We recommend a weight range up to 8-10kgs or approximately 8-12mths old (you will find most of your wear will occur in the first 6-8mths) this will ensure a comfortable carry for both you and baby.
However, if your baby is bigger or older than this; don’t dismay! Check out our Sling Carriers, which can carry up to 15kgs.

 

MY BABY ARRIVED EARLY, CAN I CARRY A PREMATURE BABY SAFELY?

Babywearing is perfect for your premmie baby, as the snug carry and mama’s heartbeat is the closest environment to inside the womb. Chekoh carriers have a 3kg minimum weight limit, so if your baby is below this weight, please consult with a medical professional to see if babywearing is a safe and healthy option for you and baby.

 

HOW TO

I THINK I NEED A LITTLE HELP, AM I WEARING CORRECTLY?

Never fear, Chekoh ‘Check-In’ is here! We provide 100% support and would love to help you achieve the most optimal carry for both you and baby.
Check out our video tutorials.
Or better yet, book in a FREE 15 min video consult with one of our trained Babywearing Educators and let us help you in the comfort of your own home (or shops or park. Trust me, we’ve been everywhere).
If you have any further questions or queries, please don’t hesitate to get in touch via email at advice@chekoh.com and one of our Educators can help you out.

 

WHAT IS THE SAFEST CARRY STYLE FOR MY BABY? LEGS OUT? FORWARD FACING?

It is now recommended and supported by certified Babywearing Educators worldwide to have your baby’s legs out from birth. This will help distribute their weight through their bottom and not rest on their feet. This position also helps to keep their developing spine supported in the natural ‘C’ curve, so always ensure you create a nice deep seat for your little one, the bottom rail is sitting up firm against the back of baby’s knees and they are in a squat or ‘M’ position with their bottom positioned lower than their bent knees.
We do not recommend a forward facing carry or back carry when using either of our carriers. Please only carry your baby as per the instructions included with your carrier.
We also have your comfort in mind so please ensure that your Wrap is tied tight and the fabric spread wide across your back with no twists or flips, and your Sling is cupped over your shoulder and the fabric spread wide across your back. Your baby should always be kept close and snug to your body and your carry should adhere to the T.I.C.K.S Safety Guidelines at all times.

 

I’M A BREASTFEEDING MAMA, CAN I NURSE IN MY CARRIER?

You certainly can, and we encourage it. Our carriers are fully adjustable so always ensure you have baby in view and airways are clear at all times. We recommend a seated position for safety. Ensure your carrier is 100% secure. If you wish, you can also remove baby and utilise your it as a discreet feeding cover while on the go. Find out more HERE.

 

I’M BLESSED WITH DOUBLES, CAN I CARRY TWINS IN MY CARRIER?

You can wear two babies in our Chekoh Wrap. Please note the minimum weight for wear is 3kgs each infant, and the maximum weight for two babies is 4kgs each infant. As this is an advanced carry style we do recommend consulting with a Babywearing Expert before attempting any Twin carries. Please contact us as info@chekoh.com for more assistance. Unfortunately we do not recommend carrying more than one baby in our Chekoh Sling at one time.

 

CARE

HANDLE WITH CARE. HOW DO I WASH MY CARRIER?

The care instructions can be found sewn inside the little "pocket" of the carrier. Long story short, all our Wraps and Slings are washed at our manufacturing facility prior to shipment. They're then packed into the 100% biodegradable garment bags you receive them in, so they're fresh and clean for you.
If you'd like to give your carrier a quick wash before use, we recommend popping it inside a large wash bag and then into the tub on a cold wash (no bleach!). Tumble dry on a low heat & gentle cycle and press with a warm iron if necessary.
We also suggest washing it separately the first time, just incase the colours aren't completely colourfast.

 

PRE-ORDERS

WHAT’S THE DEAL WITH PRE-ORDERS?

For more information on our pre-order process and policy, click here.

 

AUSTRALIA SHIPPING

I CAN’T WAIT TO WEAR, HOW LONG FOR MY ORDER TO DISPATCH?

Always allow 1-3 business days processing time from the date you placed your order online for your order to be dispatched.
We work super fast and have all our orders dispatched Monday, Wednesday and Friday, before 10am. Once shipped, you will receive an email with instructions on how to access your tracking information. Please note: depending on the shipping option chosen at the checkout and your address, shipping times will vary.
We ship via AusPost with both Standard and Express options available.

 

OVERSEAS SHIPPING

I’M NOT FROM THE LAND DOWN UNDER! DO YOU SHIP INTERNATIONALLY?

We ship to the world! Find out more about International Shipping.

 

RETURNS

OH NO, I CHANGED MY MIND. HOW DO I EXCHANGE MY CARRIER?

You can find details on our refunds and exchanges policy and submit a Return Request online here.
For information on exchanging your Journey Dress, please see here.

 

JOURNEY DRESS

WOW, SO MANY FEATURES, HOW CAN THESE HELP WITH MY MAMA JOURNEY?

We’ve thought about it all, and encapsulated your journey in one innovative dress:
  • Bump: Beautiful and natural bamboo fabric to stretch and caress your ever growing body and baby bump and front access panels for prenatal appointments.
  • Birth: Clever and discreet back fasteners for unhindered medical access and comfort during birth. Pull down front panelling to ensure you are prepared for that unforgettable first cuddle and skin-to-skin contact.
  • Breastfeeding: Discrete side access for you to nourish your baby whenever and wherever you need.

 

I ONLY WANT NATURAL FIBRES FOR ME AND MY NEW BABY, TELL ME MORE ABOUT YOUR FABRICS.

Our dresses are made for you and for one of the most important times of your life journey. Wearing your Journey Dress during these amazing months, and also with you for the arrival of your baby means that only the most natural and beautiful fabric is used in our manufacture. Bamboo is:
  • Soft to the touch: envelops your body and baby in truly unparalleled comfort
  • Hypoallergenic: eco-friendly bamboo fibres will not irritate the skin and are gentler than many man made fibres, a natural solution for those with sensitive skin and perfect for tiny newborns and babies.
  • Breathable and thermo-regulating: stay comfortable whatever the weather and during your changing journey
  • More absorbent than cotton: helps to wick moisture away from the skin, perfect for breastfeeding mamas
  • Biodegradable: a greener material that will simply return to the Earth and achieved with sustainable supply, helping take a more cleaner and greener step towards your baby’s future.
Added spandex for stretch and comfort, wash after wash, your dress will always stay true to shape and contour during your body changes and wear.

 

MY BODY FEELS SO DIFFERENT AND I’M STILL GROWING, WILL THE JOURNEY DRESS FIT ME?

We pride ourselves in providing a garment that is attainable for Women and Mamas of any size from XS through to an XL. We do recommend purchasing as per your ‘pre pregnancy’ size, the Journey Dress contours to your growing body thanks to the added spandex for comfort, if in doubt, size DOWN.
Check out our detailed size guide.

 

MY BUMP HAS GROWN OVERNIGHT! WHAT IF I NEED TO CHANGE SIZES?

We know buying any garment online can be tricky to find the right fit. If once you receive your dress and you would like to exchange sizes please ensure you contact us at info@chekoh.com within 14 days of receipt of your garment so we can assess your request.
Of course with any exchange, your Journey Dress must be returned unworn, unwashed and with all the original packaging and tags.
Please note: before any exchange or refund can be processed, the item must be received at Chekoh HQ, all shipping costs and charges remain the responsibility of the customer.
Find out more on our Returns and Exchanges.

 

OH MY, THIS DRESS FEELS SO AMAZING, I’VE LITERALLY LIVED IN IT FOR DAYS... EEEK HOW DO I WASH?

You mean you want to take it OFF?! Ok so this is totally the most comfortable dress for any Mama but the newborn days are messy, we get it, and wearing during labour, ok, let’s get washing.
Soak your dress in cold water with eco friendly washing powder or detergent (no bleach), place in a cold wash on a gentle cycle and line dry in the shade if you can.
If using a tumble dryer, please be sure to place on a low heat and gentle setting.
Your care instructions can also be found on the label sewn on the side seam of your garment.

 

JOURNEY DRESS RETURNS & EXCHANGES

We know you will just love the unparalleled comfort of your Journey Dress and reap in all the benefits of the patented design for bump, birth and beyond. However, if for any reason you are unsatisfied with your garment please submit an online Returns Request form.
Please ensure the following before submitting a request: you are the original purchaser, the sale was direct via chekoh.com, and the request is made within 14 days of receipt of goods.
Once your item has been returned to our HQ here in Brisbane, we will assess it and issue you with a gift card to the value of your purchase price. You can then use this gift card to purchase the correct item at your leisure. Please note, all return shipping costs and charges remain the responsibility of the customer so please choose carefully.