We understand that buying things online sometimes doesn’t go as planned, but don’t worry; we’ve got you covered. If you need to return an item, please submit a Return Request. Once your request has been processed, we will email you a RA# (Return Authorisation Number) and the details for where to send your return package.
If you require clarification or have any questions, please contact us.
Our goods come with a 12 month manufacturers guarantee that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change Of Mind Returns:
Here at Chekoh, we take a lot of pride to ensure all of our products are of high quality and accurately represented on our website, therefore we do not issue change of mind refunds. We are, however, happy to offer you an exchange if you change your mind.
Faulty Item Returns:
If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount excluding shipping, provided the item is returned within a reasonable time with proof of purchase. We like to resolve problems as quickly and efficiently as possible, so we ask you to send back the goods with a detailed description of the fault. We will carry out an inspection and contact you from there to decide the best course of action.
Please note that any additional cost incurred due to currency conversion, transaction fees, import taxes etc. will not be refunded, and are considered the responsibility of the customer.
Terms and Conditions:
Items must be returned within 7 days of delivery with the original invoice or proof of purchase.
Items must be returned via EXPRESS SHIPPING with tracking.
You are responsible for any costs associated with returning the item to us including any currency conversion costs or transaction fees.
Items must be returned in unworn, unwashed or otherwise unused condition, with all original tags/labels attached and packaging.
Processing returns can take us a few days, please be patient with us.